Once again Rogers Communication totally screws its paying customers.
Yahoo article: Rogers Internet back online after outage.
Around 6:40PM on Wednesday, I started getting errors in FireFox and Eudora (email client) around domain name resolution. Usually, resetting the cable modem box fixes the issue but not last night. I checked the internet on my iPhone via Rogers LTE and it received the same error.
I tried calling customer service but after waiting on hold for 45 minutes, I hung up out of frustration.
I happened to try and connect to a couple of servers where I had the IP address (not domain name) and they worked just fine. So, the internet pipe was okay, but it appeared that DNS servers were not functioning.
A little after 11:00PM last night, everything got back to normal. It took Rogers’ technical support more than 4 hours to bring a backup DNS server online!!!
In the Yahoo article it says: “network experts were continuing to investigate the root cause of the service interruptions, but provided no further detail”.
What someone unplugged the server or spilled coffee on it or did “rm -R *” etc… The real question that will never get answered is “Why didn’t Rogers have a redundant DNS server in another location?”.
Capitalware is a small company but I am willing to bet that I have implemented more backup and fail-safe measures than Rogers have. So, everything is working and I will wait for next day for Rogers Communication incompetence to shine again. 🙁
Regards,
Roger Lacroix
Capitalware Inc.
